Frequently Asked Party Rental Questions!
Q: How do I make a reservation?
A: The best way to make a make a reservation is to book it online. We have a real-time online reservation system that makes it easy for you to book your shipments 24/7. We are ready when you are! It’s that simple – fast, easy and secure. For online reservations, click Reserve now. Of course, you can also make a reservation by calling 804-205-2624 or e-mailing [email protected] and we will be happy to help.
Q: Are the inflatables clean?
A: Yes! We clean and sanitize each of our inflatables after every rental. As we clean them, we also do a thorough safety check so that each customer gets their inflatable in pristine, safe condition.
Q: What types of surfaces the inflatables can be set up on?
A: To be able to set up we need a level, uniform surface, such as grass, concrete, asphalt or carpet. Sorry, we cannot and will not set up on gravel, dirt, rock, or sand, as the constant rubbing will wear through the vinyl units and could cause unnecessary damage. The area should be flat, free of debris, rocks, and trees. If you have an in-ground sprinkler system, please make sure the time is not set up to go on.
Q: How much space do I need?
A: We need at least 2′ of clearance on all sides of the inflatable. The area required for setting up 13′x13′ bounce house is 17’x17’, 20′x20′ area is required for 15′x15′ bounce house, and 20′x40′ for a combo unit. Occasionally there might be a unit with a different size and height requirements. Please check the dimensions of the unit to make sure it will fit where you want it to go. Call us, if you are not sure.
Q: How long does it take to set up an inflatable?
A: 20 to 30 minutes depending on the desired location of the inflatable. We’d rather have at least 30min time to set up before the start of the event, if possible.
Q: What kind of power source do I need?
A: Regular bounce house or combo unit require a standard (120 volt 15 amp) outlet within 100 feet of the unit. Larger units may need 2 or 3 outlets, each within 100 feet. All inflatables require dedicated circuit. If you do not have access to the appropriate amount of outlets you will need a generator.
Q: Do we have to keep it plugged in the entire time?
A: Yes. The blower keeps air in the jump unit the entire time. Once unplugged, they deflate. Please ensure that unit will not be mistakenly unplugged. The unit should be plugged into an outlet that is on its own circuit. Do not share the circuit with any other item that together could overload and blow a fuse or trip a circuit, causing unintentional deflation.
Q: How to prepare before the inflatable rental arrives?
A: You will need to make sure there is enough room for the bounce house to be set up at the location where you want it. Also, make sure your outside plug is working. Also, it will be good if you will mow your lawn the day before, not the same day or the morning of set up. This will help keep the moonwalk clean for your kids’ enjoyment. Do not water grass the night before set up! Also, if you have a dog, please clean the yard of any waste before we come. Pets must be tied/caged before and during event. Pets can cause serious damages on the inflatable. Make sure you have at least 4 feet of clearance on the way to setup location. Turn off automatic sprinklers.
Q: What is your delivery area?
A: We offer free delivery and set up for a radius of up to 25 miles from our office. Delivery is available anywhere in the Greater Richmond Metro Area for an additional delivery fee. Mileage in excess of the 25-mile radius will incur an additional $3.00 per mile delivery charge. Depending on the amount of your rental and distance to your location mileage fees may be reduced or waved. Call for complete details.
Q: Can we keep the inflatables overnight?
A: Yes, you can purchase your inflatable to be picked on the next morning. Our overnight fee is $60. Once you complete using the unit you will need to unplug from the power, disconnect and take the blower indoors.
Q: What happens if it is raining on the day of the party?
A: The renter has the option of cancelling the rental at no charge, if the hourly forecast (48 hours before the event or less) calls for 50% or more chance of rain for the hours on the party. Cancellation can be done by the night before the even. If the forecast is rainy and you still would like to do your event we will usually work with you keeping in touch on the morning on the event. Please see our Weather Policy.
Q: What happens if I need to cancel?
A: You can cancel you rental free of charge provided you make the cancellation 15 days before scheduled delivery time. In this case your deposit will be fully refunded. If you make the cancellation 15-7 days before the scheduled delivery time, your deposit is non-refundable but you have the option to reschedule. We will issue you a credit for the amount paid and it will be good for up to one year. If unit is cancelled 6 days or less prior the rental period, deposit is non-refundable and you do not have the option to reschedule. If canceling due to bad weather, once agreed with us and in compliance with our policy, there’s no penalty and your deposit will be fully refunded.
Q: Do you require a deposit to reserve an inflatable?
A: Yes, deposit is 30%. You can pay in full upon delivery. We reserve our right to require a deposit in case of increased amount of last-minute cancellations.
Q: When is payment due?
A: A 30% deposit is required at the time of booking. The remaining balance is due in full at the time of set up.
Q: What kind of payment methods do you accept?
A: We accept all major credit and debit cards. We also accept business check (no personal checks) or cash payments. If paying cash please make sure you have exact change.
Q: Do you charge sales tax?
A: Yes, rentals are subject to 5.3% sales tax.
Q: Can I pick-up the inflatable and set-it up myself?
A: No. Due to safety and insurance purposes, all of our units must be installed by one of our trained employees.
Q: How many kids can fit on an inflatable?
A: All kids bouncing at the same time must be a similar age. Please refer to the table below. Riders cannot exceed the manufacturer’s maximum weight of 125 lb and height of 60″.
Children 8 & Under
Children 8 to 12
Bounce House 13×13
Bounce House 15×15
Combo Unit 24x13x15
Q: Can we tape signs on the unit?
A: No! Using tape, duct tape, masking tape, or tape of any kind is not allowed on inflatables. Customer will be charged a cleaning fee of $150 per unit if tape has been used.
Q: Are we responsible for the unit if it gets a tear or damaged in any way?
A: Yes and No. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens, please alert us immediately so we can remedy the situation. If however, damage occurs due to the failure to follow our safety rules (i.e. belt buckle or pen in the pocket pokes a hole) or negligence (i.e. not turning off the blower in high winds), then you will be responsible for all damages up to and including replacement of the unit, blower, etc which can cost thousands of dollars.
Please note that you have an option to take advantage of our Protection Insurance Plan. This is optional to you when placing an order and will only charge you 8% of your rental cost to insure everything you might rent. This covers all damage that is caused accidentally and non-intentionally (i.e. one of the kids gets in with that belt buckle on). Insurance does not cover theft.
STILL HAVE QUESTIONS? GIVE US A CALL AND WE WOULD BE GLAD TO ASSIST!